Refund policy

Return Process:

Contact our customer service team at hello@nicdcollective.com.au to initiate a return request.

Please provide your order number and details of the item(s) you wish to return.

Please complete all returns within 30 days of your purchase.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original method of payment within 3 business days.

Exchanges:

We do not offer exchanges at this time. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.

Non-Returnable Items:

Certain items such as opened or used products may not be eligible for return due to hygiene reasons. Please contact us for clarification before initiating a return.

If you have any questions about our returns policy or require further assistance, please don’t hesitate to contact our customer service team.

By initiating a return with NICD COLLECTIVE, you agree to adhere to the terms and conditions outlined in our returns policy. We aim to process returns efficiently and ensure your satisfaction with every purchase.

Note: This returns policy is subject to change at any time without prior notice. Please review this policy periodically for updates.